(Upcoming Release) Financio Payroll - Signup page update

We have updated how you create a Financio Payroll account, recover a forgotten password, and change your password. Every one of these now uses a 6-digit verification code sent to your email instead of a link you have to click.

This article covers each of those tasks, and what the messages you might see along the way mean.

What changed

• Sign-up is now three steps instead of one long form, and your entries are kept if you go back a step.
• Verification is by code, not by link. You enter a 6-digit code from your email rather than leaving Financio to click a link.
• Your account is ready as soon as you finish checkout. There is no separate activation email to wait for.
• You choose your plan during sign-up. Billing cycle and plan are both shown, with nothing pre-selected for you.
• Changing your password now asks for a code as well as your current password.

Creating a Financio Payroll account

Go to payroll.financio.co and select Sign Up Free. Financio Payroll is available in Malaysia and Singapore.

Step 1: Your details

Enter your full name, phone number, email address, and a password, then select Continue.

A few things to know:

• Pick your country code from the dropdown before entering your phone number. Malaysian numbers need at least 9 digits and Singaporean numbers at least 8, not counting the country code.
• Your password needs to be at least 8 characters, with at least one uppercase letter and at least one special character from ! @ # $ % ^ & * ( ) _ + . , ; :
• If your password does not meet those requirements, selecting Continue shows a red message telling you which one to fix. Fix that one and select Continue again.
• If the email address already belongs to a Financio account, you will see Email address already existed. Use a different address, or reset your password (see below) if the account is yours.

Step 2: Verify your email

We email you a 6-digit code. The screen shows the address we sent it to, so you can check it is right. Enter the code and select Continue.

• Look for the subject Your Financio Payroll Verification Code. The email states the code is valid for only 5 minutes.
• If it does not arrive, wait for the Resend code in 00:59 countdown to finish, then select Resend. Check your spam or junk folder first.
• <Back returns you to Step 1 with everything you already typed still there.

Step 3: Your business details

Enter your business name, country, and industry. Below those, add a promotion code if you have one, then choose your billing cycle and plan.

• Nothing is pre-selected, so choose the billing cycle and plan you want.
• If you have a promotion code, enter it in the Promotion Code (Optional) field, which sits above Billing Cycle and Plan. Some codes only work with a particular billing cycle. If yours does not match what you have selected, you will be told which cycle the code needs before you can continue.
• Tick I agree to the Term of Service & Privacy Policy, complete the reCAPTCHA, then select Complete Sign Up.

Checkout, and you’re in

You are taken to our payment page to start your trial. It shows the plan you picked, your 30-day free trial, and the date and amount of your first payment. No card details are needed to start the trial.

Once you select Start trial, your account is active straight away. You will land on a confirmation page and receive a welcome email. There is nothing else you need to click to activate the account.

Resetting a password you have forgotten

On the log in page, select Forgot password? and enter your email address, then select Next.

If an account exists for that address, we send you a 6-digit code. If it does not, you will see Invalid email address.

Enter the code and your new password on the next screen, then select Reset Password.

• The code for a password reset stays valid for 1 hour.
• Your new password cannot be the password you are already using. Choose a different one.
• Both password fields have to match.

When it succeeds you are returned to the log in page. Sign in with your new password.

Changing your password

Select your name in the top right of the dashboard, then select Change Password.

1. Your account email is shown at the top and cannot be edited here.
2. Enter your current password, then your new password twice.
3. Select Send OTP. We email a 6-digit code to your registered address.
4. Enter the code and select Change Password.

After you request a code, Send OTP is replaced by a Resend code in 00:59 countdown. If your current password is wrong, you will be told so when you submit the form.

You stay signed in after changing your password. You do not need to log in again.

Verification codes at a glance

Messages you might see

Code not arriving?

• Search your mailbox for Your Financio Payroll Verification Code, including your spam, junk, and promotions folders.
• Confirm the address you entered has no typos.
• Wait for the countdown, then request a new code. Older codes stop working once a new one is issued.
• If your email is on a company domain, ask your IT team to allow mail from Financio.

Still stuck? Contact our support team and tell us which of the three tasks above you were doing, and the address you used.