What Happens to Your Data After Subscription Cancellation?

Overview

When you cancel your Financio subscription, your account enters a 60-day data retention period. This article explains what happens during and after this period, how to retrieve your data, how to re-subscribe, and how to reach us if you need help.
 

During the 60-Day Retention Period

After cancellation, your account is downgraded to the Free plan. Your business data remains accessible for 60 days from the cancellation date.

During this period, we strongly recommend that you export any data you wish to keep before the retention window closes.
 

What Happens After 60 Days?

Once the 60-day retention period has passed, the following data will be permanently and automatically deleted:

• Business Profile data
• User's My Profile data
• Subscription Centre records
• Subscription transaction history

 
Important: This deletion is permanent and cannot be undone. Please ensure you have exported all necessary data before the 60-day window expires.
 

Scenario 1 — Single Business Profile

If you have only one business profile linked to your email address:

• Your business data and user account are fully and permanently removed
• If you attempt to log in after deletion, you will be required to sign up again as a new user

Scenario 2 — Multiple Business Profiles (Same Email)

If you have other active business profiles under the same email address:

• Only the cancelled business account is permanently removed
• Your other active accounts remain fully accessible and unaffected
• You will receive an in-app notification confirming which account has been removed

Scenario 3 — Non-Owner Members

If you are a non-owner member of a cancelled business account:

• The cancelled business account is removed after 60 days as per the standard policy
• Your own separate active business accounts are completely unaffected
• You retain full access to your own active accounts without interruption

How to Retrieve Your Data Before Deletion

To export your data before the 60-day window closes:

1. Log in to your Financio account at app.financio.co
2. Navigate to the relevant module (e.g. Contacts, Invoices, Reports)
3. Use the Export function to download your data in CSV or PDF format
4. Repeat for each data set you wish to retain

Note: Export your data as early as possible. Do not wait until close to the 60-day deadline. 
 

How to Re-Subscribe or Sign Up Again:

Within 60 Days (Data Still Available)

You can re-subscribe at any time. Go to Subscription Centre within your Financio account and select a suitable plan.
 

After 60 Days (Data Deleted)

You will need to sign up as a new user:

1. Visit app.financio.co
2. Click Sign Up Free and register all required details

1. Set up your new business profile
2. Subscribe to your preferred plan under Subscription Centre

Need Help? Contact Us

If you have questions about your account, data export, or subscription, our Customer Success Team is happy to help. 
Email:  customersuccess@financio.co