Financio CONNECT: How to ‘Request to Cancel’ for LHDN E-Invoices from CONNECT Mobile app

Note: ‘Request to Cancel’ can only be made within 72 hours after it has been validated and only appear if the LHDN status is Valid

1. Click on the existing ‘Valid’ E-Invoice > ‘Request to cancel’

2. Fill in the ‘Reason’ > ‘Confirm’

3. Once confirmed, the Invoice Status will change to ‘VOID’, and the E-Invoice Status will update to ‘Cancelled’.

Note: When the user presses Back, the LHDN Invoice will not appear in the invoice list as it is inactive. However, the voided LHDN E-Invoice can still be found in Financio Web.