Note: If you're viewing on the support chat widget, we recommend you to click the expand icon on the top right corner, for a better viewing experience.
If you encounter an error during the Void transaction process (as shown in the image below), this is because the transaction is linked with the other transaction.
What do you need to do?
If you want to proceed to void the transaction, you must go to the linked transaction and void that transaction first.
Possible Linked Transactions:
1. Sale Order > Invoice
2. Sale Order > Invoice > Payment
3. Invoice > Payment
4. Invoice > Credit Note
5. Credit Note > Refund
1. Purchase Order > Receive Item
2. Purchase Order > Bill
3. Purchase Order > Receive Item > Bill
4. Purchase Order > Payment
5. Purchase Order > Receive Item > Payment
6. Purchase Order > Receive Item > Bill > Payment
7. Bill > Payment
8. Bill > Debit Note
9. Debit Note > Refund
On 01/09/2021, you recorded the Purchase Order PO1005. On the same day, you copy the PO to the Receive item. Now, when you want to void the PO, the error message below appears.
To check which this transaction is linked to, you can click on the three dots icon > Receive item, and you will see there is one Receive item transaction linked to this PO.
Now, you click on the Receive Item (01/09/2021) > Receive Item Transaction will be created in a new tab. Click on the three dot icons and Mark As > Void.
Navigate back to PO1005, you will no longer see the linked transaction here. Then, you can proceed to Void the transaction.