What is SME e-Solutions with Enhanced Reflex?
Customers are now able to integrate Financio to RHB Reflex seamlessly. With this enhanced feature in RHB Reflex, customers will now be able to check their account balances, perform transactions, reconcile their accounts through our selected service partners.
SME e-Solutions with Enhanced Reflex eliminates the redundant tasks in running your business operations (i.e. performing accounting book entries, invoice/supplier payments, and even payroll). Customers can now perform their business operations via our service partners without having the need to redundantly replicate their payment details into RHB Reflex banking portal.
Apart from that, in order to ensure the security of our customers transactions, the authorization of transactions from solution providers are still required to review and authorise through RHB Reflex.
Performing User Linking:
Accessing Corporate Back Office (CBO)
| Field Name | Field Description | Instructions |
| User ID | RHB Reflex User ID | Click on the magnifying glass and select the user ID to perform user linking |
| RHB Direct Email Address | RHB Reflex User’s E-mail address |
Ensure the “RHB Direct Email Address” is the correct and valid email address (Note: You will receive a “Welcome Email” from the selected service partner through this email address) |
| Business Registration Number (BRN) | Corporate’s BRN will be the default value | Validate the “Business Registration Number (BRN)”. The business profile will be created based on this BRN in the selected service partner |
| Channel | Third-party integration channels | Select the service partner you would like to perform user linking with |
| Subsidiary/ Department | Subsidiary/Department of the User | Select one Subsidiary/Department to be linked with the service partner (or select the default “S1”) |
| Continue (Button) | Submit the user linking action | Submit the user linking action for approval |
| Confirmation Box | A confirmation box will prompt you to ensure the information you entered are correct |
Click “OK” to proceed or; Click “Cancel” to go back to the entry page to reconfirm |
Performing User Linking
Data Entry – Account Selection
| Field Name | Field Description | Instructions |
| Accessible Account List | Selected account(s) will be linked with the service partner and the details will be sent. |
Select which account number which you would like to link with the selected service partner Note: Account(s) selected will be reflected in the selected service partner which enables you to perform transactions and track account(s) activity(s) |
| Continue (Button) | Continue to the next page |
Click on “Continue” once you have selected the accounts which you would like to link the accounts with the selected service partner. |
Performing User Linking
Data Entry - Review
- Review and confirm all information is provided correctly
- Once you have confirmed all information are provided correctly, click on “Submit”
- If there are any changes, click on “Back
Performing User Linking
Data Entry - Acknowledgement
Approving User Linking
Authoriser – RHB Direct User Maintenance Authorization List
- Browse to Task List > Consolidated Transaction(s) Authorization Inquiry.
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Click on the hyperlink of “RHB User Maintenance”.
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Click on the “User ID” hyperlink for more details.
Approving User Linking
Authoriser – RHB Direct User Maintenance Detail
Approving User Linking
Authorizer – RHB Direct User Maintenance Approved Acknowledgement
Congrats, you’ve completed the user linking. Proceed to link Financio to RHB bank account. Click here for guidance.
Customer Care Centre
RHB customer service team is your first point of contact for raising complaints or providing feedback. Talk to RHB staff at your nearest branch, or call RHB Customer Care Centre. RHB will do their best to help resolve any issue you may have.
| Phone: | 03-9206 8118 |
| Email: |
For email communications, RHB would appreciate if you can include the following details within your email to serve you more efficiently: 1) Bank Corp. ID 2) RHB Reflex Account Number 3) Contact Number |
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