- How do I get login details for CONNECT?
As long as you are under the Premium plan, you can log into CONNECT mobile app with the same Financio log in email ID and password.
- I’m unable to login, the error comes out “No roles found. Please refer FAQ for more information” what should I do?
Before you log in, kindly setup your CONNECT Mobile Role in Financio Web. Kindly go to Control Panel > Users > View > setup your CONNECT Mobile Role > Click on Save.
- I’m on a trial plan, can I login into CONNECT?
CONNECT mobile app is only for Financio Premium User.
- I’m using iPhone 11 Pro, can I install CONNECT app?
Currently, CONNECT can only be installed in the Android version. The supported Android version is from Android 5.0 to Android 10.0
- I’m using Android 4.0, can install the Connect app?
The supported Android version is from Android 5.1 to Android 10.0(Latest).
- How can I provide suggestions and feedback about CONNECT app?
You can put your suggestion and feedback inside the Google Playstore > Write a
review. We also welcome you to rate CONNECT app by clicking on ‘Rate this app’.
- Why I can’t create a new account (item) while at sales/purchase screen?
CONNECT mobile app is specially designed for users to record any sales and purchases transactions in their Financio account on the go. All settings (includes creating a new product) need to be done via Financio web application to avoid any product duplication.
- When I login, I only can view Sales module, how to change the setting?
To change the setting, kindly go to Control Panel > Users > View > setup your CONNECT Mobile Role > Click on Save
However, this setting can only be done if you have an access to the Control panel.