ABSS / Financio CONNECT - FAQ

FAQ

1. How do I get login details for ABSS / Financio CONNECT?

As long as you are under the Premium plan, you can log into ABSS / Financio CONNECT mobile app with the same Financio log in email ID and password.

2. I’m unable to login, the error comes out “No roles found. Please refer to the FAQ for more information” what should I do?

Before you log in, kindly set up your ABSS / Financio CONNECT Mobile Role in Financio Web. Kindly go to Control Panel > Users > View >  setup your ABSS / Financio CONNECT Mobile Role > Click on Save.

3. I’m on a trial plan, can I login into ABSS / Financio CONNECT?

ABSS / Financio CONNECT mobile app is only for Financio Premium User. 

4. I’m using iPhone 11 Pro, can I install ABSS / Financio CONNECT app? 

Currently, ABSS / Financio CONNECT can only be installed in the Android version. The supported Android version is from Android 5.0 to Android 10.0  

5. I’m using Android 4.0, can install the ABSS / Financio CONNECT app? 

The supported Android version is from Android 5.1 to Android 10.0 (Latest). 

6. How can I provide suggestions and feedback about the ABSS / Financio CONNECT app? 

You can put your suggestion and feedback on Google Playstore > Write a 

review. We also welcome you to rate ABSS / Financio CONNECT app by clicking on ‘Rate this app’.   

7. Why I can’t create a new account (item) while at the sales/purchase screen?

ABSS / Financio CONNECT mobile app is specially designed for users to record any sales and purchases transactions in their Financio account on the go. All settings (includes creating a new product) need to be done via Financio web application to avoid any product duplication. 

8. When I log in, I only can view the Sales module, how to change the setting?

To change the setting, kindly go to Control Panel > Users > View >  setup your ABSS / Financio CONNECT Mobile Role > Click on Save. However, this setting can only be done if you have access to the Control panel.