Zendesk Chat - We've Upgraded our Chat on Financio

Note: If you're viewing on the support chat widget, we recommend you click the expand icon on the top right corner, for better viewing experience.

We noticed that our users had to go through the hassle of switching between screens to go over to our Knowledge Base while doing their bookkeeping.  That's why we decided it is prime time for an upgrade!

With the new upgrade, you are able to look for all the articles you need from our Knowledge Base directly from the chatbox found at the bottom left corner of your screen.

Still require further assistance? No worries! simply click on the "Live Chat" (Premium) or "Contact Us" (Read-Only) button and Faith will be there to assist you. No! it's not a robot, it's one of our very best technical avenger, equipped and ready to tackle the toughest challenges. Learn how this works below.

Available to:-

Premium Users
Easy Access to Knowledge Base	Live Chat Support (Replies within 30 Minutes)	Phone Support (9.00 AM to 5.30 PM, Monday to Friday)

Read-only Accounts
Easy Access to Knowledge Base	Contact Us Ticket (Replies in 24 Hours)

Where do I find this feature?

STEP 1 

Login to Financio and click on the "Support" button on the bottom left corner of the screen.

STEP 2

Search for an article, for example "Invoice". Faith will gather and show you all the articles related to "Invoice" from our Knowledge Base.

Step 3 (Premium)

If you are still unsure, Click on the "Live Chat" to speak to Faith and she will help you with your inquiry.

**Important Notes

• Knowledgebase articles https://support.financio.co/hc/en-us are available to all users.
• Live Chat is ONLY available to PREMIUM users.
• Read-only accounts will have the Contact Us option to raise a support request ticket.